Description

AI support features without hassle and complicated technical setups:

• • Intuitive Settings Panel – Clean, organized interface for all configuration options
  • Chat Logs Viewer – Review all customer conversations and AI responses
  • API Key Management – Secure storage of your Anthropic API key
  • Business Context Editor – Large text area for defining your AI’s knowledge base
  • Real-time Preview – See how settings will appear on the front end
  • Cost Estimation – Built-in calculator showing estimated API costs
  • Validation & Help – Helpful tips and guidance throughout the admin interface

Security & Performance

• • Rate Limiting – Per-IP rate limiting to prevent API abuse (configurable messages per hour)
  • Abuse Detection – Detects off-topic questions and blocks repeat offenders for 1 hour
  • Session-based Tracking – Secure session management without cookies
  • Nonce Protection – WordPress nonce verification on all forms
  • Sanitized Input – All user input properly sanitized and validated
  • Database Logging – Conversation logs stored securely in WordPress database
  • API Error Handling – Graceful error messages for API failures

• Post-Installation Setup

After activation:

1. Navigate to Settings → AI Customer Support in WordPress admin
2. Enter your Anthropic API Key (required):

3. Configure your Business Context – teach the AI about your business

4. Customize widget appearance and settings
5. Save settings and test the chat widget on your website

Get Your API Key:
– Visit https://console.anthropic.com/
– Sign up or log in to your Anthropic account
– Navigate to API Keys section
– Create a new API key (format: sk-ant-api03-…)
– Copy and paste into plugin settings

Customer Experience

Chat Widget (Floating Bubble):

1. Widget appears in chosen corner of all pages
2. Customer clicks to open chat interface
3. Starry background animation appears
4. Customer types question
5. AI responds based on business context
6. Conversation history maintained during session
7. Reference links shown when relevant

AI Search Interface (Shortcode):

1. Customer visits page with shortcode
2. Sees search title and subtitle
3. Types question in search box
4. AI analyzes question and business context
5. Formatted answer appears with proper structure
6. Reference links displayed below answer
7. Customer can ask follow-up questions

License Activation

Activate your license to receive automatic updates and access to support.

💰 Cost Estimation

The plugin uses Claude Sonnet / Opus 4.5 API with the following pricing:

API Costs (as of November 2025)

• • Input: $3 per million tokens
  • Output: $15 per million tokens

Estimated Conversation Costs

| Usage Level | Conversations | Estimated Cost |
|————-|—————|—————-|
| Low Traffic | 100/month | ~$0.60 |
| Medium Traffic | 1,000/month | ~$6.00 |
| High Traffic | 5,000/month | ~$30.00 |
| Very High Traffic | 10,000/month | ~$60.00 |

Average conversation cost: ~$0.006 (less than 1 cent per conversation)

Cost Control Features

• • Rate Limiting:

• • Limit messages per visitor per hour
  • Prevents spam and abuse
  • Recommended: 10-20 messages/hour

Abuse Detection:

• • Blocks off-topic questions automatically
  • Prevents API credit waste on homework, recipes, unrelated queries
  • 3 strikes = 1 hour block

Session Management:

• • Efficient context handling
  • Conversation history limited to session
  • No unnecessary API calls

Tips to Minimize Costs

1. 1. Keep Business Context Concise: Longer context = more input tokens
   2. Enable Abuse Detection: Blocks off-topic questions that waste credits
   3. Set Reasonable Rate Limits: 10-20 messages per hour is usually sufficient
   4. Monitor Usage: Check Anthropic Console for API usage statistics
   5. Clear Business Context: Well-defined context leads to shorter, more accurate responses

Support

Credits